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Refund policy

Please note that order cancellations can be requested within 24 hours of the order being placed or up to before product shipment. Cancellation requests received after 24 hours, or after the order has been shipped, is subject to denial. You can always request a return after you've received the product.

If the order has already been shipped, the cancellation request will not be processed and a return request will need to be processed instead. See the details below regarding our return and refund policy.

To cancel your order, please email help@glamstylehomedecor.com.

To be eligible for a return, the following criteria must be met. 

  • The request is made within 10 days of package delivery. 
  • All items are inspected upon arrival. Items must be sent back unused and in the original packaging in order to obtain a full refund.
  • The customer is responsible for all return shipping costs if the item(s) do/does not suit their needs and/or likes. A few examples of this would be if an item is ordered by mistake, the color/quality is not to the customers liking, didn’t fit a specific need, etc.
  • If the items arrive in a damaged or defective condition, Glam Style Home Decor will cover the cost of replacement shipping. We reserve the right to send a replacement for any damaged item(s) before we issue a refund. 
  • You’ll also need the receipt or proof of purchase. 

Note that all claims must be made within 10 days of product delivery. Any claims made after 10 days will not be accepted.


To start a return, you can contact us at help@glamstylehomedecor.com and we'll send an authorization as well as other details for the return. 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at help@glamstylehomedecor.com.


Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

If an item arrives with a manufacturing defect or damage caused in transit, contact Customer Service IMMEDIATELY at help@glamstylehomedecor.com. We will ask for photos to determine the best course of action. All claims must be made within 7 days of delivery. Any claims made after 7 days will not be accepted. Glam Style Home Decor reserves the right to decline returns or exchanges of items that are not in as-new condition due to damage or misuse by the customer. Glam Style Home Decor also reserves the right to decline returns or exchanges not made within the 7-day period.

For further information on our return policy, please contact Customer service at help@glamstylehomedecor.com to speak to one of our Team Members during business hours. Our business hours are Monday through Friday, 9:30 AM - 4:30 PM EST.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at help@glamstylehomedecor.com.

Custom Orders
Custom Orders are manufactured especially for you, which is why we do NOT accept cancellations, exchanges, or returns. Vendor ship times vary. We have only provided you with an estimated shipping time.